There are many reasons why performance management can be so problematic in the arts – maybe it’s fear of confrontation (we can do it if we have a script and an audience and if we’re in character, but the notion of genuinely addressing a perceived performance issue is terrifying to most of our managers!). Maybe it’s because we might be managing friends.
It’s a story as old as Broadway itself. With each new musical opening comes scores of opinions from theatre devotees. Yet, some of those reviews have typically been held in high esteem: those of theatre critics. For decades, theatre reviews from the legitimate press were the industry standard of quality. Both business insiders and loving fans looked to The New York Times and other publications for opinionated, but honest views of productions.
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